CTI by tegos stands for Computer Telephony Integration. CTI connects telephone numbers with the
desired data about your business partners. When a call is received, your employees can instantly
view all relevant data related to a customer, such as turnover, outstanding items, existing orders
etc.., enabling the call handler to deal effectively with the caller without the need to search for data
in the business software first.
Microsoft Dynamics NAV does not even have to be opened in order
to be able to display all important information when a call of a customer or a supplier is received. In
the same way, a call can be started directly out of the customer data by a mouse click. You keep the
overview and are always able to access the information you need for the telephone conversation.